If you were
heard that and elderly women got burned from McDonald’s coffee, what would you
do? Continue buying or ignore the fact? And because she go rewarded so much
money, would you use that to bash the situation? This all happen in reality
when and elderly lady in Albuquerque by the name of Stella Liebeck bought a cup
of coffee in the drive thru at McDonald’s and spilled the cup on her lap. When
reporters captured data about the incident, the coffee was overly hot. The
temperature on a daily workday should be at 180 to 190 degrees Fahrenheit.
According to Ms. Liebeck she is indeed not in it for the money but of course
people who knew she got rewarded such a large amount wondered how it all
happened. People such as TV reporters, cartoons, and TV shows such as Seinfeld al made jokes and comments
referring to the coffee incident. When it came down to court time with Stella
the evidence that’s satiated were very interesting like;
- McDonald’s operations manual
required the franchisee to hold its coffee at 180 to 190 degrees
Fahrenheit.
- Coffee at that temperature, if
spilled, causes third-degree burns in three to seven seconds
- McDonald’s admitted it had known
about the risk of serious burns from its scalding hot coffee for more than
10 years. The risk had repeatedly been brought to its attention through
numerous other claims and suits.
- McDonald’s quality assurance
manager testified that McDonald’s coffee, at the temperature at which it
was poured into Styrofoam cups, was not fit for consumption because it
would burn the mouth and throat.
- McDonald’s admitted it did not
warn customers of the nature and extent of this risk and could offer no
explanation as to why it did not.
The lady was happy with what the jury was intend to reward her
with which was $20,000 to cover the injury between her legs which bothered
McDonald’s because they ever gave more than $800 before. Later as the time went
while this was still the “hot topic”, she died. According to the video she died
because all the pain and compassion going on. She felt as if she was being bashed
about the whole trail, jury, verdict, and just everyone in general.
1 1. Consumer Attorneys of California
2. Wikipedia 25 June 2014 at 08:32
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